Return & Refund Policy

1. Request period

For standard products, submit your return or exchange request within 7 calendar days after receiving your order. Include your order number and the reason for your request.

This is the period for contacting us. After reviewing your request, our team will provide return instructions and confirm when the parcel should be sent.

2. Item condition

For size changes or other preference-based requests, keep the item unused, unwashed and in its original condition, with its tags, accessories and packaging where supplied.

Tell us if the product has been used or altered so we can assess the request accurately. Different considerations apply when an item is defective, damaged or incorrectly supplied.

3. Incorrect, damaged or defective items

Check your order when it arrives. If an item is incorrect, damaged or appears defective, contact us promptly with your order number and clear photos of the item and packaging.

Keep the product and packaging while we investigate. Our team will review the issue and explain the available resolution and any return arrangements.

The 7-day request period does not exclude rights or remedies required by applicable law.

4. How to request a return

1. Contact us by email, phone or the website contact form.
2. Provide your order number, contact details, affected item and reason for the request.
3. Include relevant photos if there is a product or delivery issue.
4. Wait for our return instructions and the confirmed return address before sending the parcel.
5. Pack the item securely and keep your courier receipt and tracking number.

Submitting a request does not automatically approve a refund or exchange. We will confirm the outcome after reviewing the details and, where needed, inspecting the returned item.

5. Exchanges

Exchanges depend on the condition of the returned item and availability of the requested size, colour or replacement product.

Any price difference or additional delivery charge will be explained before you proceed. If the requested replacement is unavailable, our team will discuss the available options with you.

6. Refund review

Where a refund is approved, our team will confirm the amount, payment method and expected processing time with you.

For Cash on Delivery purchases, an approved refund may require suitable JazzCash or bank account details. Never share a PIN, OTP or banking password.

Changing an order’s status or submitting a return request does not automatically transfer a refund. Payment processing must be arranged separately with our team.

7. Return delivery costs

Our team will confirm who is responsible for return and replacement delivery costs before you send an item. This depends on the reason for the return and the outcome of the review.

Whether original delivery charges are included in an approved refund will also be explained as part of the resolution.

8. Custom and personalised kits

Custom kits may have specific return, change and cancellation conditions because they are produced to an agreed design and size breakdown.

These conditions must be explained and agreed before production begins. Contact us if a custom kit is defective or differs from the agreed specifications.

9. Contact us