How Can We Help?
Find answers about orders, payments, delivery and custom kits.
20 questions
How do I place an order?
Open a product, choose an available size or colour, select your quantity and add it to your cart. Review your cart, complete checkout and keep your order number.
Do I need an account to order?
You can place an order as a guest. Orders placed while signed in can be viewed in your customer account. Earlier guest orders are not automatically linked to an account.
Can I change or cancel an order?
Contact us promptly with your order number. We will check the processing status and confirm whether the change or cancellation is possible. Changes after dispatch may not be available.
Which payment methods are available?
Checkout supports Cash on Delivery, manual JazzCash and bank transfer where enabled. Use the payment methods and account details currently shown at checkout.
How do manual JazzCash and bank payments work?
Transfer the checkout total to the account shown, then provide the transaction reference and payment screenshot requested at checkout. Our team will verify the payment before progressing the order.
Why is my payment pending verification?
Your payment details have been submitted and still need to be checked by our team. Uploading a screenshot does not automatically mark an order as paid. Contact us if you need assistance.
What if I uploaded the wrong payment screenshot?
Contact us with your order number and explain the mistake. Our team will advise how to provide the correct information. Never share your PIN, OTP or banking password.
How much does standard delivery cost?
The current standard checkout delivery charge is PKR 250 per order. Review the final checkout summary before submitting your order. Custom kit delivery arrangements are confirmed separately.
Do you deliver outside Pakistan?
Standard checkout currently serves Pakistan, subject to courier serviceability. International checkout and payment methods are not currently enabled.
When will my order arrive?
Timing depends on order confirmation, payment verification where needed, destination and courier availability. Contact us with your order number for an update or ask for an estimate before ordering.
Where can I find tracking details?
For orders associated with your account, check the order details page after courier and tracking information has been assigned. Guest customers can contact us with their order number.
How long do I have to request a return or exchange?
Contact us within 7 calendar days after delivery. Include your order number and reason for the request. Our team will review the details and provide return instructions.
What if my item is damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. Keep the items and packaging while we investigate. We will explain the available resolution.
Does a return request automatically create a refund?
No. Refunds and exchanges require review. Where a refund is approved, our team will confirm the amount, payment method and expected processing time.
How do I request custom team kits?
Use the Custom Kits page to share your team name, sport, quantity, sizes and design requirements. You can also upload a logo or reference image.
Does submitting a custom kit request place an order?
No. It creates a quotation enquiry. Design, pricing, payment terms, production timing and delivery arrangements must be discussed and confirmed before proceeding.
What should I include in my custom kit enquiry?
Include preferred colours, player names and numbers, logo placement, size breakdown and any preferred delivery date. Only upload artwork you are authorised to share.
How does the wishlist work?
Tap the heart on a product card to save or remove it. Open the navbar heart to view saved products. The current wishlist uses your browser session and does not sync across devices.
Why is my review not visible yet?
Reviews are checked by our team before publication. Only approved reviews contribute to the rating and review count shown on product cards.
How can I request help with my account?
Use the contact form or call our team. Describe the issue and provide the email associated with your account. Never send your password.
Still need help?
Contact our team. For order enquiries, please include your order number.