Privacy Policy

1. Overview

This policy explains how AHMD SPORTS handles information provided through our website when you browse products, create an account, place an order, submit a review, contact us or request custom team kits.

2. Information collected

Depending on the features you use, we collect:

• Your name, email address, phone number and account information when you register or contact us.
• Delivery address, city, province, postal code, selected products and order notes during checkout.
• Payment method, transaction reference and any payment receipt you upload for manual verification.
• Team name, sport, kit type, quantity, sizes, design requirements and reference images submitted with a custom kit enquiry.
• Your rating, review text and reviewer details when you submit a product review.

Website requests may also include technical information such as an IP address, browser information and session identifiers used to operate the website and limit abuse.

3. How information is used

• Manage customer accounts and access to order history.
• Process orders, confirm payments and arrange delivery.
• Respond to enquiries and discuss custom kit quotations.
• Review and moderate customer product reviews.
• Investigate payment issues and suspicious activity.
• Maintain website functionality and troubleshoot errors.

4. Payment information

The website currently supports Cash on Delivery and manual JazzCash or bank transfer where enabled at checkout. Manual payments are checked by our team using the transaction reference and receipt you provide.

Do not send your banking password, PIN, OTP or account login details. When uploading proof of payment, avoid including unrelated transactions or other unnecessary personal information.

JazzCash and your bank handle transfers through their own services. Their handling of information is covered by their respective privacy policies.

5. Service providers and external services

Relevant order information may be provided to delivery partners to fulfil your order. Website hosting and technical service providers may process information as needed to operate the website.

If you open a WhatsApp link or use another external service, information you share there is also subject to that service’s privacy policy.

Information may also be disclosed where required by applicable law or necessary to investigate fraud or protect the security of our services.

6. Cookies and sessions

The website uses session cookies to support login, shopping carts, wishlist functionality and secure form submissions. The current wishlist is associated with your browser session.

Blocking cookies may prevent these features from working correctly. Clearing cookies or ending a session may remove your session-based wishlist.

7. Reviews and uploaded files

Approved product reviews may display your reviewer name, rating and review text publicly. Do not include private contact information or payment details in a public review.

Payment receipts and custom kit reference uploads are intended for authorised staff review and are not published as part of product reviews.

Only upload images you are authorised to share. Avoid uploading sensitive information that is unrelated to your request.

8. Storage and security

Account access and administrative functions use authentication controls. Account passwords are stored as hashes. Payment receipts and custom kit references use private file storage with protected access routes.

No website or transmission method can guarantee complete security. Keep your password private and contact us if you suspect unauthorised account use.

Order, payment and enquiry records are retained as needed for fulfilment, support, dispute handling and applicable record-keeping obligations. Contact us for questions about a particular record.

9. Privacy requests and policy updates

Contact us to request access to, correction of or deletion of information associated with you. We may ask for information to verify your identity before handling the request.

Some records may need to be retained for outstanding orders, disputes or applicable obligations. We will explain any relevant limitations when responding.

We may update this policy as our website and services change. The latest revision date appears at the top of this page.

10. Contact us